Straight answers about our infrastructure, support, guarantees, and plans. Can't find it here? Open a support ticket — we answer 24/7.
Fully managed means our team handles the infrastructure work for you: provisioning, operating-system patching, 24/7 monitoring, and incident response. You run your website or business; we keep the platform underneath it healthy.
All services run on Amazon Web Services (AWS) infrastructure in US regions, with multi-AZ redundancy — so a single hardware failure doesn't become your outage.
We've been hosting since 2002. AlphaOmegaHosting.Com, Inc. is based in Woodstock, Georgia, USA.
Support is handled 24/7 by ticket and email — there is no phone support. Every ticket is answered by a member of our own US-based team; support is never offshored or outsourced.
We guarantee 99.9% service availability, measured monthly. If we miss it, you can request a service credit of 5% of the affected service's monthly fee per full hour of qualifying downtime, up to 50% of one month's fee. Exclusions and claim details are in our Terms of Service.
Yes. New accounts get one free migration when requested by ticket within 30 days of ordering — cPanel-to-cPanel website transfers, and mailbox moves for Exchange plans. Scheduling is at our discretion and some limitations apply; see the Migration Assistance Policy in our Terms of Service.
Yes — every shared hosting plan includes free SSL certificates, along with malware scanning, at no extra charge.
Yes. Every cPanel plan includes one-click installs for WordPress and dozens of other popular applications, plus PHP and MySQL.
Shared hosting plans include self-service backup and restore tools in cPanel, so you can create and restore your own backups at any time.
A managed VPS gives you your own virtual server environment on AWS infrastructure, with our team handling provisioning, patching, monitoring, and incident response — like having a server administrator built into the service. Plans start at $35/month.
Yes. Our email plans are genuine Microsoft Exchange Online and Office 365, provisioned and supported by AlphaOmegaHosting — Silver is Exchange Online Plan 1, Gold is Exchange Online Plan 2, and Platinum is Office 365 E3.
Silver ($8/mailbox/month) includes a 50 GB mailbox. Gold ($12) doubles the mailbox to 100 GB and adds unlimited email archiving and data loss prevention. Platinum ($30) is Office 365 E3: everything in Gold plus the desktop Word, Excel, PowerPoint, and Outlook apps on up to 5 devices, 1 TB of OneDrive storage, and SharePoint Online.
Yes — every plan works with Outlook on the desktop, Outlook on the web, and the Outlook apps for iPhone and Android, with mail, calendars, and contacts kept in sync.
All payments are non-refundable, per our Terms of Service. Separately, qualifying downtime under the 99.9% uptime guarantee is compensated with service credits.
Cancellation requests must be made in writing with at least 30 days' notice, as described in our Terms of Service.
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